Return policy
At ENVNIS, we want you to feel confident about your purchase. Please review the policy below before requesting a cancellation, return, exchange, or warranty service.
1) Order Cancellation
- Orders may be canceled before shipment, provided they have not entered production or preparation that cannot reasonably be stopped.
- Please note that solid gold and custom-made/made-to-order items cannot be canceled once production has begun.
- Once an order has been shipped, it can no longer be canceled. You may request a return or exchange after delivery if the item is eligible under this policy.
- To request a cancellation, please contact us as soon as possible at contact@envnis.com.
2) Return & Exchange Approval
All returns and exchanges must be approved by ENVNIS before being sent back.
Please contact us first at contact@envnis.com to request a return or exchange and receive the appropriate return instructions.
Please include:
- Your order number
- Whether you are requesting a return or exchange
- The reason for your request
- Photos or videos if the item is defective, damaged, or incorrect
Once your request has been reviewed and approved, we will provide you with the correct return address and instructions.
Please do not send your item back before receiving our return instructions.
Items sent without prior approval or to an incorrect address may not be received or processed.
We normally respond within 0–24 business hours.
3) Exchanges (Size / Style)
If the size does not fit, you may request an exchange within 7 days of delivery.
Exchange eligibility (must meet all):
- Request submitted within 7 days of the delivery date (based on tracking).
- Item is unworn, undamaged, and in original packaging (including any accessories/free gifts, if applicable).
- No signs of wear (e.g., scratches, bending, resizing marks, odor, or any damage caused by use).
Shipping costs:
- Customers are responsible for exchange shipping costs, unless the exchange is due to our error (wrong or defective item).
4) Returns (No Quality Issue / Change of Mind)
If the product has no quality issues, returns are accepted only within 7 days of delivery.
Return eligibility (must meet all):
- Request submitted within 7 days of the delivery date (based on tracking).
- Item is unworn, undamaged, and in original packaging.
- Rings must show no signs of wear (including scratches, bending, resizing marks, odor, or any damage caused by use).
Shipping costs:
- Customers are responsible for return shipping costs for “no issue / change of mind” returns.
5) Refunds (Wrong Item / Defective Item / Not Received)
A) Wrong Item or Defective/Damaged Upon Arrival
- Please contact us within 7 days of delivery and provide clear photos/videos showing the issue.
- We will offer an appropriate resolution such as replacement, exchange, or refund, depending on the case.
- If the issue is caused by our error, we will cover the reasonable return shipping cost (or provide an alternative solution).
B) Not Received Within Promised Delivery Timeframe
- You may request a refund if you do not receive your order within the promised delivery timeframe (maximum 30 days after dispatch, excluding 0–3 business days processing time).
Refund timing:
Refunds will be issued to your original payment method within 14 business days after we receive and inspect the returned item (or after the case is confirmed if return is not required).
6) US Return Address
For eligible returns, we provide a return address in the United States.
- The correct return address will be provided after your return or exchange request has been approved.
- Please do not send your item to the address printed on the original shipping label or package unless we specifically confirm it as the return address.
- Returns sent to an incorrect or unauthorized address may not be received or processed.
Please contact contact@envnis.com before sending any item back to receive the correct return instructions.
7) Return Shipping Deadline After Approval
Once your return or exchange request has been approved and you have received our return instructions:
- You must ship the item back within 7 days of approval, and
- You must provide us with a valid tracking number within the same 7-day period.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
If the item is not shipped or tracking information is not provided within 7 days after approval, the return or exchange request may be considered abandoned and closed.
8) Non-Returnable / Non-Refundable Situations
Returns, exchanges, or refunds may not be accepted in the following circumstances:
- The package cannot be delivered because the customer provided an incorrect or incomplete shipping address.
- Delivery delays are caused by customs clearance, natural disasters, carrier disruptions, or other exceptional circumstances beyond our reasonable control.
- The item is returned without prior approval from ENVNIS.
- The item is returned to an incorrect or unauthorized return address.
- The returned item shows signs of wear, damage, alteration, or improper use.
- The original packaging, accessories, or included items are missing.
- Items marked as Final Sale or Clearance are not eligible for return, exchange, or refund.
- Custom-made, personalized, or made-to-order items are not eligible for return, exchange, or refund unless they arrive defective, damaged, or incorrect.
9) 1-Year Quality Warranty
We provide a 1-year quality warranty from the delivery date.
Covered (manufacturing defects):
- Stone setting issues (e.g., loose or fallen stones due to workmanship)
- Structural defects caused by production
Not covered:
- Normal wear and tear (scratches, oxidation/tarnish due to use and storage)
- Damage caused by accidents, misuse, chemicals, water exposure, improper care, or unauthorized repairs/modifications
- Loss of items or damage caused by third parties
How to request warranty service:
Email contact@envnis.com with your order number and clear photos/videos. We will assess and provide a repair/replacement solution as appropriate.