Return policy

At ENVNIS, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.

Order Cancellation

Orders can be canceled before they are shipped. If your order has already been processed and dispatched, it can no longer be canceled. In this case, you may request a return once the item has been delivered.

Returns

You may return items within 30 days of delivery under the following conditions:
- Items must be unused, undamaged, and in their original packaging.
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g. incorrect or defective item).

Refunds

You are eligible for a refund if:
- You do not receive your order within the promised delivery timeframe (maximum 30 days after dispatch, excluding 0-3 days processing time).
- You receive the wrong item or a defective product.
- You change your mind within 30 days of delivery (items must be unused and returned at your expense).

Refunds will be issued to your original payment method within 14 business days after we receive and inspect the returned item.

Exchanges

If you wish to exchange your product (e.g. for a different size or style), please contact us first. We will guide you through the exchange process.

Important Notes

- Refunds will not be issued if the item does not arrive due to incorrect shipping details provided by the customer.
- Refunds will not be issued for delays caused by customs clearance, natural disasters, or other exceptional circumstances beyond our control.
- Please do not send your purchase back without contacting us first and receiving return authorization.

Contact Us

If you have any questions about returns or refunds, please contact our customer service team:  
Email: contact@envnis.com