Frequently Asked Questions

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

Yes. You can update your shipping address as long as your order has not yet been dispatched.

Once your order has been shipped, we are unfortunately unable to change the delivery address.

If you need to update your shipping address, please contact our customer service team at contact@envnis.com as soon as possible.

Once your order has been dispatched, you will receive a shipping confirmation email. Simply click the “Track Your Shipment” button in the email to view the latest tracking information.

If you need any assistance with your shipment, please contact our customer service team at contact@envnis.com, and we’ll be happy to help.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

Materials vary by design. Most ENVNIS jewelry is crafted with 925 sterling silver as the base metal, finished with gold plating or gold vermeil depending on the style. Many of our pieces are also nickel-free and hypoallergenic.

In addition, all ENVNIS designs can be customized in solid gold, with options including 9K, 10K, 14K, 18K, and other available gold karats, depending on your preferences.

Please refer to the “Materials” section on each product page for the exact metal, plating, and gemstone details. If you would like a solid gold version of a design, please contact us at contact@envnis.com for customization options and pricing.

Many ENVNIS pieces are made with nickel-free, hypoallergenic materials, including 925 sterling silver.

As materials may vary between designs, we recommend checking the product details for the specific piece before purchasing, especially if you have a known metal sensitivity.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

No. Our gold-plated pieces are made with 925 sterling silver as the base metal, without base-metal alloys that commonly cause green discoloration.

We also use a thicker gold plating to help improve durability and slow down fading with everyday wear.

Over time, the gold plating may gradually fade depending on wear, care, and exposure to water or chemicals. If this happens, the silver color of the sterling silver underneath may become visible, rather than turning green.

To help preserve the plating for as long as possible, we recommend avoiding prolonged contact with water, perfume, lotions, sweat, and household chemicals.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

You can measure your finger circumference at home using a strip of paper or string:

1. Cut a strip of paper or string long enough to wrap around your finger.
2. Wrap it snugly around the finger where you plan to wear the ring. Make sure it is secure but not overly tight.
3. Mark the point where the paper or string overlaps.
4. Lay it flat and measure the length from the end to the marked point using a ruler. This measurement is your finger circumference.
5. Compare your measurement with our ring size guide and select the corresponding ring size.

For the most accurate result, we recommend measuring 2–3 times. Please also keep in mind that finger sizes may differ between your left and right hands.

If your preferred size is not currently listed, please contact us at contact@envnis.com and let us know the size you need. We regularly collect customer feedback and may consider expanding our available size range in future production.

If you would like a more immediate option, you can also request a custom solid gold version of the design. Custom-made solid gold rings can be produced in a wider range of sizes, including half sizes and custom sizes.

Please contact our customer service team with the product link and your preferred size, and we’ll be happy to assist you with the available options.

Yes. All ENVNIS rings follow standard US ring sizing. Please refer to our size guide and the available size options on each product page when placing your order.

If your ring does not fit, eligible items may be exchanged within 7 days of delivery, provided they are unworn, undamaged, and in their original packaging.

Please contact us at contact@envnis.com before returning the item so we can provide the correct return instructions. Return shipping costs for size exchanges are the responsibility of the customer.

If your measurement falls between two sizes, we recommend choosing the larger size for a more comfortable fit.

Füllen Sie hier den Textinhalt des ausklappbaren Elements aus. Sie können hier Details und Erklärungen zur Frage angeben.

For eligible returns, we provide a return address in the United States.

Please contact us at contact@envnis.com before sending your item back. Once your return request is approved, we will provide the correct return address and instructions.

Please do not return your item to the address shown on the original shipping package unless we specifically confirm it.

You must submit your return or exchange request within 7 days of delivery, based on the delivery date shown in the tracking information.

Once your request has been approved and you receive our return instructions, please ship the item back and provide a valid tracking number within 7 days of approval.

For returns or exchanges due to change of mind, size, style, or other non-quality-related reasons, return shipping costs are the responsibility of the customer.

If you received an incorrect, defective, or damaged item due to our error, ENVNIS will cover the reasonable return shipping cost or provide an appropriate alternative solution.

Yes. ENVNIS provides a 1-year quality warranty from the date your order is delivered.

If you experience a potential quality issue during the warranty period, please contact us at contact@envnis.com with your order number and clear photos or videos of the issue. Our team will review your case and provide an appropriate solution.

Our 1-year warranty covers eligible manufacturing defects, including:

• Loose or fallen stones caused by workmanship or setting issues
• Structural defects caused during production

The warranty does not cover normal wear and tear, scratches, oxidation or tarnishing from use or storage, or damage caused by accidents, misuse, chemicals, water exposure, improper care, unauthorized repairs or modifications, loss, or damage caused by third parties.

Please email contact@envnis.com and include:

• Your order number
• A brief description of the issue
• Clear photos and/or videos showing the affected area

Our customer service team will review the information and advise you on the appropriate next steps, which may include repair, replacement, or another suitable solution depending on the situation.

Yes. All ENVNIS jewelry comes carefully packaged in a gift-ready jewelry box, making it suitable for gifting or safe storage.

We also carefully inspect and package each piece before shipment to help ensure it arrives safely and beautifully presented.

Yes. You can have your order shipped directly to the recipient by entering their address as the shipping address at checkout.

We do not include pricing information inside the package, so your order can be sent directly as a gift without the recipient seeing the purchase price.

Yes. All ENVNIS designs can be customized in solid gold, including 9K, 14K, 18K, and other available karat options.

If you don’t see a solid gold option listed on the product page, please contact us at contact@envnis.com. Our team will be happy to assist you with available options and pricing.

We offer a variety of solid gold options to suit your preferences.

You can customize both the gold karat and color, with options including yellow gold, rose gold, and white gold.

Availability and pricing may vary depending on the design and your selected specifications. Please contact us at contact@envnis.com for details.

The main difference is how the gold is used in the piece.

Our gold-plated jewelry is crafted with 925 sterling silver as the base metal and finished with a layer of gold. We use a thicker plating to help improve durability and slow down fading with everyday wear. However, as with all plated jewelry, the gold finish may gradually wear over time depending on how the piece is worn and cared for.

Solid gold jewelry, on the other hand, is made from a gold alloy throughout the entire piece rather than having gold only on the surface. Because there is no surface gold layer that can wear away to reveal sterling silver underneath, solid gold is generally more durable for long-term and frequent wear.

The higher the karat, the greater the proportion of pure gold contained in the alloy.

Yes. Our solid gold and custom-made pieces can be made in yellow gold, rose gold, or white gold, depending on your preference.

If you have a specific gold color in mind, simply let us know when placing your custom order.

Yes. For custom-made rings, we can accommodate custom ring sizes, including half sizes.

If the size you need is not shown on the product page, please contact us at contact@envnis.com and let us know your preferred size.

Yes. We offer personalized engraving for custom-made pieces.

Whether it’s initials, a meaningful date, a name, or a short message, please let us know what you would like engraved when placing your order or contact our customer service team for assistance.

Yes. Many aspects of our designs can be customized.

Depending on the piece, you may request a different gemstone, gemstone size, or other design details.

For more specific customization requests, please contact us at contact@envnis.com with the product you are interested in and the changes you would like to make. Our team will review your request and confirm what is possible before production begins.

Solid gold and custom-made pieces generally require approximately 2–3 weeks for production.

Each piece is made specifically according to your selected specifications, so the production time is longer than for our standard jewelry.

We appreciate your patience while your piece is being carefully made.

Because solid gold and custom-made pieces are made specifically according to your selected size, metal, gemstone, engraving, and other specifications, they cannot be canceled once production has begun.

For the same reason, custom-made and made-to-order pieces are generally not eligible for return or exchange, as they are created specifically for you and may not be resold as standard inventory.

However, if your item arrives defective, damaged, or different from the specifications confirmed with us, please contact contact@envnis.com and our team will review the issue and provide an appropriate solution.